Challengermode was founded in 2014 with the mission to make esports truly accessible for regular gamers. Today we're building a platform that provides the the fundamental online esports infrastructure for all relevant stakeholders within the ecosystem.
With 2.5 billion people world-wide playing computer games and over 220 million people per month watching professional esports tournaments, Challengermode's platform is a place for regular gamers to congregate, practice or compete in esports. Our best-in-class tech automates tournament creation and allows gamers to easily play competitions across any device or console, while enabling community building and monetization at scale for organizers of all kinds.
Challengermode is rapidly growing, as is the vast amount of organizers and partners hosting tournaments, leagues, and events on the platform. We are now looking for new exceptional and eager colleagues to join our Partner Support team!
As part of the Partner Support team, you will ensure that the organizers and partners on Challengermode, and their projects, are successful.
Their success can be achieved in many ways, by providing live-chat support, administering tournaments and helping organizers get set up properly on Challengermode, this means your day-to-day work will vary a great deal. It requires you to be a flexible and open-minded person who is not afraid to take on new challenges.
During your first weeks on the job, you will be shadowing your colleagues while getting to know them, you will also learn the ins and outs of Challengermode and how we work.
This is also a period in which you get acquainted with the different departments you will work with and learn the general flow of how projects are acquired, planned out, organized and executed.
Shortly thereafter you will be given tasks in the form of tournament administration working with our Partner Success team and assisting users and organizers while you grow into the role in which you will be leading your own projects.
Being able to keep a professional and friendly attitude at all times is highly desirable, as you will be in daily contact with all types of partners on Challengermode.
Partner Support & Tournament Ops.
Responsibility. You will be required to take on greater responsibility in the form of leading the tournament operations for some organizers and projects.
Tournament administration. When working with partners you will frequently assist them in administering tournaments and events of all sizes. We utilize the features and tools on Challengermode for this. You will learn the ins and outs of the platform and eventually be put in charge to lead such projects.
Partner support. Your day-to-day responsibilities will mainly revolve around providing partners and organizers on Challengermode with live support - help them find the right format for their tournaments and events, get them set up properly and sometimes onboard and guide them through different processes on the platform.
Player support. The players are what makes these events happen and they play a big part on Challengermode, part of this role is providing them with support. You will work in different channels to provide this support when required, such as Discord, on-site chat features, and others.
Become an expert. You spend most of your time on Challengermode.com and become an expert of all the ins and outs of the platform, it’s features and know better than anyone else how to find your way around our technology.
Cross-department & Overseas
Be part of the onboarding pipeline. Work closely with the partnership acquisition and success teams in Europe and other regions as they keep acquiring new and exciting partners to the platform. Your team will have new missions and challenges to work with every week.
Global team. Be part of an ever growing team, with colleagues from all over the world. This requires you to be able to be able to communicate well remotely, and with people in different time zones.
Skills & Requirements
Team Player. You work well in a team environment and are always there to help your colleagues out, and in turn - allow them to have your back so that we, together, can accomplish great things.
Structured and organized. You can take responsibility to plan and structure your days in accordance with your tasks and your team.
Problem-solving. You will often have to think outside of the box and have a creative mindset to make sure that you can take on, and overcome any challenges.
Self-driven. You can take responsibility for the tasks you take on. You make sure it gets done, ask for assistance or hand it over to assure its success.
Service-minded. You are Challengermode’s face outwards. You grasp the importance of our users, the partners, and organizers, and their well being on the platform.
Friendly and professional. You can keep a good tone and keep a conversation professional, factual, and friendly - no matter the topic.
Eager to learn and humble. You have a will to learn from your colleagues and an ability to share your thoughts and ideas with others.
Communication skills. Excellent communication skills and native-level proficiency in spoken and written English.
- Previous experience in Esports.
- Previous experience working with Tournament and Event operations.
- Previous experience in Customer Support.
- Previous experience working in technical and digital environments.
- You are structured and able to track your work
- Fluent in major European languages.
Who we think you are
- You can apply creative problem-solving
- You are self-reliant and driven.
- You are humble and have an eagerness to learn and grow, both as an individual and in the team.
- You have a strong sense of ownership and determination to get things done.
- You’re comfortable with a flexible schedule.
- High performance, skilled and goal oriented colleagues
- A fun, friendly and inclusive work environment
- Hands-on, freedom-with-responsibility environment
- Opportunities for personal growth with varied responsibilities and tasks
- Competitive Salary
- Ownership in the company (after 6 months employment)
- Newly refurbished office located in central Stockholm
- Did we mention that playing computer games is part of the job?