Organizer Success Manager, North & South America

Organizer Success Manager, North & South America

About Us

Challengermode was founded in 2014 with the mission to make esports truly accessible for regular gamers. Today we're building a platform that provides the fundamental online esports infrastructure for all relevant stakeholders within the ecosystem. 

With 2.5 billion people worldwide playing computer games and over 220 million people per month watching professional esports tournaments, Challengermode's platform is a place for regular gamers to congregate, practice or compete in esports. Our best-in-class tech automates tournament creation and allows gamers to easily play competitions across any device or console, while enabling community building and monetization at scale for organizers of all kinds.

The Role

Challengermode is rapidly growing, as is the vast amount of organizers hosting tournaments, leagues, and events on the platform. We are now taking our first steps to establish a strong foothold in the Americas and are looking for new exceptional and eager colleagues to join our global team!

As part of the Organizer Success team, you will ensure that the organizers and partners on Challengermode, and their projects, are successful.

Their success can be achieved in many ways, and your day-to-day work will vary a great deal. This requires you to be a flexible and open-minded person who is not afraid to take on new challenges.

During your first weeks on the job, you will be shadowing your colleagues while getting to know them, you will also learn the ins and outs of Challengermode and how we work. This is also a period in which you get acquainted with the different departments you will work with and learn the general flow of how projects are acquired, planned out, organized and executed.

Shortly thereafter you will be given tasks in form of tournament administration and assisting users and organizers while you grow into the role in which you will be leading your own projects.

Being able to keep a professional and friendly attitude at all times is highly desirable, as you will be in daily contact with all types of users on Challengermode.

Responsibilities

Partnership Management

  • Organizer management. You will be tasked with guaranteeing the success of the organizers on Challengermode. Their success is our success. You will manage and maintain these relations by working closely with our organizers daily - while leading projects with some.
  • Responsibility. You will be required to take on greater responsibility in the form of leading the management of some organizers and projects.
  • Problem-solving. You will often have to think outside of the box and have a creative mindset to make sure that you can take on, and overcome any challenges.

User Interaction & Tournament Ops.

  • Tournament administration. When working with organizers you will frequently assist in administering tournaments and events of all sizes. We utilize the features and tools on Challengermode for this. You will learn the ins and outs of the platform and eventually be put in charge to lead such projects.
  • User support. The players are what makes the events happen, and we are there to make sure they can compete and thrive on Challengermode. You will attend to and assist players from all over the world daily, in different game genres.

Cross-department & Overseas

  • Be part of the onboarding pipeline. Work closely with the partnership acquisition team in both NA and Europe as they keep acquiring new and exciting organizers to the platform. Your team will have new missions and challenges to work with every week.
  • US & Europe. Be part of Challengermode’s initial expansion to the Americas. You will work with establishing and developing Challengermode’s foothold in this region.

Skills & Requirements

  • Team Player. You work well in a team environment and are always there to help your colleagues out, and in turn - allow them to have your back so that we, together, can accomplish great things.
  • Structured and organized. You can take responsibility to plan and structure your days in accordance with your tasks and your team.
  • Self-driven. You can take responsibility for the tasks you take on. You make sure it gets done, ask for assistance or hand it over to assure its success. 
  • Service-minded. You are Challengermode’s face outwards. You grasp the importance of our users, the players, and organizers, and their well being on the platform.
  • Friendly and professional. You can keep a good tone and keep a conversation professional, factual, and friendly - no matter the topic.
  • Eager to learn and humble. You have a will to learn from your colleagues and an ability to share your thoughts and ideas with others.
  • Excellent communication skills and native-level proficiency in spoken and written English.
  • Previous experience working in technical and digital environments.
  • Comfortable with uncertainty and ambiguity.
  • You are structured and able to track your work.
  • Previous experience in Esports.
  • You’re comfortable with a flexible schedule.

Mereting Qualities

  • Previous experience working with Tournament and Event operations.
  • Previous experience in Customer Support.
  • Previously worked in a tech company.
  • Fluent in multiple languages, particularly Spanish and Portuguese.

Who we think you are

  • You can apply creative problem-solving.
  • You are self-reliant and driven.
  • You are humble and have an eagerness to learn and grow, both as an individual and in the team.
  • You have a strong sense of ownership and determination to get things done.

Why work at Challengermode?

Challengermode offers you a chance to work at a fast-growing esports platform engaging daily with global partners. Working here means you get to add one of the most technologically advanced platforms in esports to your arsenal. If you join us, you’ll be a part of a highly ambitious and supportive team that wants to make esports accessible and better for everyone. We firmly believe in our goals and as a crucial part of that, we value everyone’s opinions, feedback, and thoughts on how to get there. Prestige is nowhere to be found in our company, everyone can talk to everyone - we’re happy to listen. If you think you have what it takes, we want to hear from you!

We Offer

  • High performance, skilled, and goal-oriented colleagues
  • A fun, friendly and inclusive work environment
  • Hands-on, freedom-with-responsibility environment
  • Opportunities for personal growth with varied responsibilities and tasks
  • Competitive Salary
  • Did we mention that playing computer games is part of the job?

Location: Remote (North America / South America)

Employment: Full-time

Start: ASAP

Or, know someone who would be a perfect fit? Let them know!

Stockholm

Söder Mälarstrand 71
118 25 Stockholm Directions team@challengermode.com +46(0)8 - 121 595 40 View page

Culture & Workplace

At Challengermode, we are strong willed but can always admit when we have been wrong. We are ambitious, curious and never satisfied with mediocrity. And we all share a will to do really cool things together with other really skilled and dedicated people.

 

Everyone in the team has a strong sense of ownership and believes in the mission. If you enjoy working towards ambitious goals, working hard (and smart) and getting challenged on a daily basis, then you should fit right in!

Already working at Challengermode?

Let’s recruit together and find your next colleague.

email
@challengermode.com
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